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Frequently Asked Questions


What is the shelf life of these products?

Each product has a specific shelf life and can be found under the storage tab on the specific product pages. Products are freshly handmade right before they are purchased therefore shelf life begins from the date you receive your order. Furthermore, our products are produced in small batches and are not preserved with parabens or other harsh chemicals. It is imperative that the products are they stored properly and used within the shelf life time frame.
Can these products be used on children and pregnant women?

Please consult your doctor before use as they will be able to best let you know if the ingredients are safe for your use. 
If I made a mistake on my order can I adjust it?

Yes you can adjust your order within the 24 hours of your purchase. Once you receive the confirmation e-mail that your order was placed, please respond with the changes you would like to make. Orders that are cancelled 48 hours or more after your order is placed will receive a $5 restock fee that will deducted from the refund amount.

What can I do if my package is missing/was stolen?

We are not responsible for packages after we receive notification that they are delivered. If your package is missing after being delivered, contact the shipping carrier and file a claim using your tracking number. 

My products arrived damaged or defective, what can I do?

Contact our customer service department at support@solpuro.com immediately, no longer than 5 business days of package and we will work to resolve the matter. Include photos of the damage in your e-mail. 

 

FDA Disclaimer

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.